“The chains of command that once guaranteed reliability now constrained our pace; the departmental dividers and security clearances that had kept our data safe now inhibited the exchanges we needed to fight an agile enemy; the competitive internal culture that used to keep us vigilant now made us dysfunctional; the rules and limitations that once prevented accidents now prevented creativity.”
— General Stanley McChrystal, Tantum Collins, David Silverman, and Chris Fussell, Team of Teams